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Q: What material should I use for my project?
A: Most material is application specific. If you don't have a material selected for your application, we can help and offer some guidance. Often several resins can be sampled but the customer has final approval before proceeding.
 
Q: How long does it take to build an injection mold?
A: 3-4 weeks on average, depending on the complexity and cavitations of the mold.
 
Q:How about your lead-time on my requested merchandise?
A:Depending upon the type and complexity of your order, our lead-time is generally between 25-30 days from receiving your order confirmation.
 
Q: What type of information is required for quoting a molding project?
A: Please complete our initial RFQ form at http://rodongroup.thomasnet.com/request/rodon. After that we'll need more specifics like the annual quantity needed, material preference, part prints or CAD files, part samples (if available), description of part application, including UV exposure, chemical resistance, FDA requirements, time frame for prototype parts and time frame for production parts.
 
Q: What is the minimum quantity you can order?
A: Rodon is a high-volume plastic injection molder.  Our molds are built to exact specifications and are able to withstand years of continuous use.  Given the resources we invest in making the highest quality molds, we begin our production runs with a minimum order of 500,000.
 
Q: How long does it take to produce a part?
A: The length of time needed to get your parts delivered is determined by several factors.  First, the tool needs to be made.  Depending on the complexity, this stage will take approximately three months.  Once the tool is made, we do a short production run to ensure the customer is satisfied with the final part.  If adjustments are required, additional time may be needed.  With the tool and sample parts finalized,  the production can begin.  Average turn-around time on a production run is approximately 2-3 weeks.
 
Q: Do you offer extended molding services such as assembly, packaging or decorating?
A: We offer bulk packaging at the press, but do not offer custom packaging, decorating or assembly. Additional secondary operations can be performed by approved 3rd party vendors who we work with.
 
Q: Does The Rodon Group sign Non-Disclosure Agreements (NDAs)?
A: Yes, as an American manufacturer, we are all too familiar with the problems some of our customers have had with Chinese producers, who may or may not honor NDAs.  We review the NDAs with in-house counsel to insure the intellectual property of our customers is fully protected.
 
Q: What payment methods do you offer?
A: We accept either L/C (Letter of Credit) or T/T (Wire Transfer) at sight.Please be informed that we can consider other payment methods according to your credibility.
 
Q: How long does it take to build a mold?
A: The average mold takes approximately 10 weeks to build. We have built molds in just a few weeks, but some molds can take 5 months or longer depending on part complexity and the number of cavities.
 
Q: What's the mold life? 
A: We build from Class A to Class C molds, the mold life is from 1000K to 100K shots
 
Q: What type of CAD Files is acceptable for you? 
A: IGS, STEP, X_T, PRT, DWG, DXF, PDF etc.
 
Q: Do you sign non-disclose agreement document?
A: Yes,we sigh non-disclose agreement document.We will not disclose any kinds of informations to the third party.
 
Q: Can I build OEM tools or customized products with CHAIN?
A: Yes, you can. If you seek to develop OEM tools, please inform us on your requirements, specific ideas, prints, etc. Based on your information, we will get back to you about providing solutions and quotations.
 
How we can help with OEM order (You can work with Dell to refine a product or design and launch new products with options beyond standard off-the-shelf products and services.)
1.You are welcome to provide your own designs.
2.You can either email us your information or mail your samples to us.
3.If you only have a rough idea, our engineering department is capable of producing the required product drawings from complete concept design to a sketch to using customer-supplied CAD drawings.